Late Arrival, Appointment Cancellation, and No Show Policies
LATE ARRIVAL POLICY: If a patient is 15 minutes late or more for an appointment, the appointment needs to be rescheduled. This is to ensure that patients who arrive for eye exams on time do not wait longer than necessary and it ensures that everyone receives quality and timely care. All patients are encouraged to arrive at the office at least 10 minutes prior to the scheduled appointment to register and complete any required paperwork.
APPOINTMENT CANCELLATION POLICY: Appointments that are not canceled by one (1) business day prior to your scheduled appointment (or by 12 pm on Saturday for appointments taking place the following Monday) will be subject to a $30.00 fee.
There is no charge for rescheduling or canceling an appointment if @ 180 Optometry is notified 24 hours prior to your appointment. Fees may be waived due to family or health emergencies at the office’s discretion.
NO SHOW POLICY:
Any new patient who fails to show for their initial visit will not be rescheduled.
For existing patients:
1st No Show=$30.00 fee.
2nd No Show=$60.00 fee.
3rd No Show=dismissal from @ 180 Optometry & Eyewear
The fee is charged to the patient, not your insurance company, and is due before the patient’s next office visit.
As a courtesy, when time allows, we make reminder calls or emails for appointments. If you do not receive a reminder call, message, or email, the above policy remains in effect.
Any balances on a patient's account must be paid prior to booking another appointment or before any service is provided.
All funds collected from this policy will be donated to the BC SPCA and will be indicated on each receipt.